Who is Guest Supply and what makes their operation uniquely complex?
With $1.5 billion in annual sales, Guest Supply supplies 25,000 customers in over 100 countries. They offer a unique combination of capabilities that positions them as a single-resource, full-spectrum solution.
What workforce challenges did Guest Supply face that required outside support?
Guest Supply faced compounding issues of poor staffing levels and inventory surpluses. They had a backlog of orders in the system they could not fulfill, which meant lost revenue and their customers’ potential to seek out other suppliers. They contacted SASR for a third-shift selection team to supplement an experienced workforce and help process the excess product without hiring their own team.
How did SASR design and deploy a customized workforce solution for Guest Supply?
SASR identified the solution, dispatched their teams within two weeks, and was given full access to the Illinois and Ohio warehouse sites without client operations oversight. In a timely and efficient manner, SASR’s warehouse workforce selected, surveyed, replenished, loaded, and unloaded products to the warehouse.
Under SASR’s leadership, Guest Supply quickly improved fill rates and delivered customized expertise to its clients by reducing excess inventory and increasing outbound unit volume.
Due to the success of this operation, the client asked SASR to staff a new location in Charlotte, NC, on a year-long contract with the potential of a three-year contract. What started as a five-person team for four weeks quickly grew to a workforce of twenty-two workers for eight months of successful work.
"I don't know how I would have gotten out of this mess without you guys"
-Jim Fodey, Operations Manager
Guest Supply, Grove City, Ohio.
How did SASR’s workforce solution deliver exceptional results for the client?
SASR’s agility in providing an experienced workforce, and adaptive professional field associates, created an immediate solution that filled a specific labor need. This enabled SASR to establish its first long-term contractual assignment with this client.
SASR Workforce Solutions headquartered in Cary, NC, is a national workforce solutions and project management partner serving retail, grocery, convenience stores, and construction industries across all 50 states. We help the nation’s leading brands execute remodels, resets, rollouts, and special projects with precision, speed, and scale. Backed by a nationwide W-2 workforce, centralized operations, and advanced technology, SASR delivers customized workforce solutions that drive executional excellence and operational efficiency from planning to completion.