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Customer Complaints Mean Business – or Lack of It

Posted: Sep 01, 2015

A recent study done by LoyaltyOne and Verde Group through the Wharton School showed that almost half of consumers reported having a problem on their last shopping trip. A couple of different scenarios occurred as a result: 81% decided NOT to bring up their dismay to the retailer and about one-third of those people said they were unlikely to recommend the...Read more

Workforce Management Solutions

Posted: Aug 25, 2015

With retail occurring across channels, new processes such as ordering online and picking up in-store have changed the game for managing and scheduling staff. Retailers are under pressure to make sure they have the right staff in the right place and the right time so new service requests can be fulfilled as they come in. Furthermore, store managers must implement...Read more

The Ever-Changing Landscape of Shopping

Posted: Aug 18, 2015

King Retail Solutions has completed its second annual survey showing when, where and how consumers shop. The study was broken down by gender and demographics.Women have more smartphones and shopping apps (80%) than men (71%). Millennials own even more smartphones (83%) and have more retail shopping apps than Gen X’ers (77%) who, in turn have more smartphones and retail apps than...Read more

How Innovation Labs Are Changing the Face of Retail

Posted: Aug 13, 2015

Retailers can have pre-conceived notions about what will sell and what won’t. For many years, Abercrombie thought it had the secret formula, and it did…until its young target market no longer bought what Abercrombie was selling.Knowing what the customer wants is the big challenge. The technology developed in the last several years is now being...Read more

In-Store Tracking Comes Under Scrutiny

Posted: Aug 11, 2015

Now that in-store tracking has had a couple of years to permeate the culture, what do shoppers think of this future-is-now surveillance in stores?During the first quarter of 2014, 1,042 consumers were surveyed by OpinionLab. About 77% of respondents found in-store tracking unacceptable, and 81% said they didn’t trust retailers to keep data private and secure. But, most indicated they had...Read more

Thwarting the Shoplifting Epidemic

Posted: Aug 06, 2015

As much as retailers have done to deter theft, shoplifting is a growing problem and a growing part of most retailers’ yearly budgets, which continues to deplete their resources.The National Retail Federation/University of Florida National Retail Survey Security Survey revealed that inventory shrink averaged 1.38% of retail sales, or $44 billion in 2014.Shoplifting accounted for the largest part of...Read more

Macy’s Reinvents Itself

Posted: Aug 04, 2015

While profits and stock prices have been on the rise for the most part, legendary retailer Macy’s has seen its traffic and sales dwindle.Across the American retail landscape, department stores have been struggling to hold onto shoppers. Department stores’ share of total U.S. general merchandise have dropped more than 50% over the last 20 years.Online and...Read more

Retailers’ Demographic Dilemma

Posted: Jul 30, 2015

SDL is a leader in global customer experience. They provide in-context customer experiences that drive demand and loyalty. Recently, SDL released an ebook that provides useful insight in determining why certain demographics make purchases the way they do.While Millennials spend $600 billion a year just in the U.S., Baby Boomers outspend other generations on consumer goods and services by $400...Read more

Will the EMV Card Be Worth It?

Posted: Jul 28, 2015

EMV stands for “Europay, MasterCard and Visa,” a global standard for credit and debit cards that contain an embedded microprocessor released a survey in February indicating that at that point, only three in 10 American credit-card-holders had a chip-card. Senior industry analyst Matt Schulz said he didn’t believe card-issuers would meet their own deadline...Read more

Shopping Behavior Trends Bode Well for Bricks and Mortar

Posted: Jul 23, 2015

Between the findings of eMarketer research and a TimeTrade survey, consumer spending habits show a continued upward trend in brick and mortar spending. eMarketer’s research reveals that disposable income spent by consumers in the U.S. for brick and mortar retail stores will be $5 trillion by 2020.While online retailing is expected to double, the relative spending in physical...Read more

Back-to-School Shopping is Now

Posted: Jul 22, 2015

As the holiday shopping season is gaining more traction before Halloween, so the back-to-school marketing frenzy has already begun. In fact, this year, some programs rolled out back-to-school messaging to affiliates as early as May.Industry watchers are urging retailers to get their marketing plans in place, if they haven’t already, since back-to-school is the second largest retail...Read more

Is Apple Pay Finally Catching On?

Posted: Jul 21, 2015

Maybe we shouldn’t be so hard on Apple. It’s only been since October of last year that Apple Pay hit the streets.Still, the speed with which Apple gleans early adopters is pretty legendary, so it’s not much of a surprise that by the end of 2015, about four in 10 retailers (43%) plan on using Apple...Read more

Retail Store Openings and Closings June 2015

Posted: Jul 16, 2015

June store openings and closings numbers from Chain Store Guide shows a dramatic increase in store closings over the low we saw in May. In May we saw only 45 closings while in June we saw 1243 store closings. With store closings far outpacing new store openings of only 64, we saw an 1179 net loss of stores in June.Viewing results from a...Read more

Retail Malls – a Dying Breed?

Posted: Jul 14, 2015

Green Street Advisors, a real estate and REIT analytics firm, predicts that 15% of U.S. malls will fail or be converted into non-retail space in the next 10 years. But the Westfield Group has something to say about that.Headquartered in Australia, The Westfield Group is one of the world's leading retailing groups, owning 90 shopping centers and malls in Australia,...Read more

Why Shoppers Don’t Buy in the Store

Posted: Jul 07, 2015

TimeTrade, a retail specialist on customer experience, conducted a survey of nearly 1,100 shoppers in 2014 to determine consumer engagement in-store. The results speak volumes and demonstrate how brick-and-mortar sites need to step up the pace if they want to successfully compete with their online counterparts.More than half the shoppers surveyed had not made up their minds about purchasing...Read more

Growth in Retail: Stores and JobsGrowth in Retail: Stores and Jobs

Posted: Jun 30, 2015

Lots of positive things are happening in retail this year.New to the U.S. market, Dublin-based Primark, which operates 287 stores throughout Europe, will open its first American store in Boston later this year, in a space that Filene’s Basement occupied at Boston Crossing. The second location will be in a former Sears’ location near Philadelphia, and...Read more

Retail Store Openings and Closings May 2015

Posted: Jun 16, 2015

May store openings and closings numbers from Chain Store Guide shows more store opening outpacing store closing. This is the first time since March 2014 that we have seen more store openings than closures. With a total 134 openings and only 45 store closing, we saw an 89 store net gain due to openings.Viewing results from a geographic perspective, the South region saw...Read more

Retail Store Openings and Closings April 2015

Posted: May 16, 2015

April store openings and closings numbers from Chain Store Guide shows store closings far outpacing new store openings. With a total 354 closures and 96 store openings, we saw a 258 store net loss due due to closures in April.Viewing results from a geographic perspective, the Midwest region saw both the most store openings and the most closings. The Rocky Mountain saw...Read more

Retail Store Openings and Closings March 2015

Posted: Apr 16, 2015

For the first time since January, March store openings and closings numbers from Chain Store Guide shows a decrease in net loss closings. With a total of 133 closures and 105 openings, we saw a 28 store net loss due to closings. In January, we saw 433 net store closings and in February 428.Viewing results from a geographic perspective, the trend continued the same...Read more

Retail Store Openings and Closings February 2015

Posted: Mar 26, 2015

The February store openings and closings numbers from Chain Store Guide shows closings outpacing openings. With a total of 512 closures versus 84 openings, we saw a 428 net loss due to closings.Viewing results from a geographic perspective, the South region had the most store openings, while the Midwest was hit hardest with the most closings. The Pacific region had the fewest...Read more

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