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“Clienteling”—This term has evolved from the process one would go through when working with customers or clientele to describing initiatives or programs (manual or software-based) that focus on these activities. Basically, it’s how to better serve your customers by concentrating on highly personalized service established over time through…

Holiday Shopping Insights

Posted: November 27, 2018

The holiday shopping break-out continues as we try to drill down to the nitty-gritty on consumer and retail shopping strategy. You’d expect to see the big-box stores and retailers start their big holiday pushes now, but what about the smaller local retailers? A study by G/O Digital, which…

Tackling Organized Retail Crime

Posted: November 27, 2018

The National Retail Federation’s Organized Retail Crime survey was conducted July 13 to Aug. 6, 2015.  Sixty-seven retailers completed the survey with the purpose of identifying the scope of organized retail crime throughout the entire retail industry. Participant stores included department/big box; discount; drug; grocery; restaurant, and specialty…

Why Shoppers Prefer Bricks-and-Mortar

Posted: November 27, 2018

We can’t stress enough the importance of brick-and-mortar to the shopping public. Of course, shopping online offers consumers the perks of convenience that in-store buying doesn’t. At the beginning of the year, PwC’s Annual Consumer Survey found that 56% of respondents were most likely to purchase products online…

Preventing Lost Sales

Posted: November 27, 2018

According to a recent report from retail analyst firm IHL Group, retailers worldwide lose a staggering $1.75 trillion annually due to overstocks, out-of-stocks and needless returns. IHL’s research indicates the leading causes of out-of-stocks are: • Empty Shelves ($238.1 billion)• Inability to find help ($120.8 billion)• Price/offer didn’t…

September store openings and closings numbers from Chain Store Guide shows a continuing drop in store closings. In September we saw 412 store closings, down from the 569 store closings we saw in August and 1523 in July. With new store openings at 119, we saw a 293…

Still Undecided on Mobile Payments?

Posted: November 27, 2018

More and more retailers are using payments through mobile phones. If you’re not on board, you probably should be considering it. Some of the hesitation to adopt this has been caused by lack of understanding of just how mobile payments work. One common misconception held by both retailer…

August store opening and closing numbers from Chain Store Guide saw an explosion of new store openings, driven by retail chains such as auto parts retailers as well as “dollar” stores.  While July saw 2,804 new store openings, August was down just a bit with 1,425 new store…

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