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Still Undecided on Mobile Payments?

Posted: Oct 13, 2015

More and more retailers are using payments through mobile phones. If you’re not on board, you probably should be considering it.Some of the hesitation to adopt this has been caused by lack of understanding of just how mobile payments work. One common misconception held by both retailer and consumer is that mobile payment systems directly access your...Read more

A Group Retailers Can’t Afford to Ignore

Posted: Oct 06, 2015

It’s about time Millennials share their spending power. It’s not that we don’t think you’re a driving force in trends and culture, but there’s a group that’s giving you a run for your money and retailers better regroup and take notice.Research firm Fung Business Intelligence Centre reported...Read more

Getting in the Holiday Spirit

Posted: Oct 02, 2015

This may be a little early for some to stomach, but not untimely, since Macy’s started festooning some of its stores with holiday decorations at the beginning of September. Around the same time, Wal-Mart rolled out an early holiday layaway program, allowing shoppers to pay for their holiday gifts in installments.While this sound a little crazy to...Read more

Store Closings, Store Openings and the Attraction of Niche Retailers

Posted: Sep 29, 2015

Lots of attention is given to bigger chain stores when they close because presumably, these store closings define the overall health of brick-and-mortar. But that’s too narrow a scope to take. More often, it’s not that physical stores will melt away into oblivion to give way to pure ecommerce, but it’s the lack of...Read more

New Metrics and Methods Provide Retailers with Real Sales Insights

Posted: Sep 22, 2015

Shoppers often learn about a product, retailer, or offer from a mobile ad and then visit one of its locations. But, the ability for retailers to track store visits back to a mobile ad has been difficult, until recently. Companies are filling this niche by providing important location-based data to retailers across the country. Retailers not only use these metrics...Read more

Retail Store Openings and Closings August 2015

Posted: Sep 22, 2015

August store openings and closings numbers from Chain Store Guide shows a significant drop in store closings. In August we saw 569 store closings, down by almost two-thirds from the 1523 store closings we saw in July. With new store openings at 72, we saw a 497 net loss of stores in August. This was a significant improvement over the 1464 net loss we say...Read more

Retail Store Openings and Closings July 2015

Posted: Sep 16, 2015

July store openings and closings numbers from Chain Store Guide shows a continued increasing trend in store closing. In July we saw 1523 store closing, up from the 1243 we saw in June.  With store closings far outpacing new store openings of only 59, we saw a 1464 net loss of stores in July.Viewing results from a geographic perspective, the Midwest region...Read more

Encouraging Store/Brand Advocacy Among Staff

Posted: Sep 15, 2015

Many times, stores focus so much on motivating the shopper to action, that the role of the store employee is overlooked.As a retailer, ensuring the experience the consumer receives inside the store matches the brand message they receive outside the store is vital to continuity and success.That’s where your staff comes in. Engaging staff to represent...Read more

Lessons to Learn from J. Crew

Posted: Sep 08, 2015

A couple of years ago, I wrote about J. Crew, citing them as a shining example of what retail does right. It was the darling of the retail world, with a stellar management team, which showed savvy design, marketing, merchandising and social media skills.Maybe it’s the biting-off-more-than-you-can-chew syndrome; perhaps it’s the arrogance of experiencing extreme...Read more

Customer Complaints Mean Business – or Lack of It

Posted: Sep 01, 2015

A recent study done by LoyaltyOne and Verde Group through the Wharton School showed that almost half of consumers reported having a problem on their last shopping trip. A couple of different scenarios occurred as a result: 81% decided NOT to bring up their dismay to the retailer and about one-third of those people said they were unlikely to recommend the...Read more

Workforce Management Solutions

Posted: Aug 25, 2015

With retail occurring across channels, new processes such as ordering online and picking up in-store have changed the game for managing and scheduling staff. Retailers are under pressure to make sure they have the right staff in the right place and the right time so new service requests can be fulfilled as they come in. Furthermore, store managers must implement...Read more

The Ever-Changing Landscape of Shopping

Posted: Aug 18, 2015

King Retail Solutions has completed its second annual survey showing when, where and how consumers shop. The study was broken down by gender and demographics.Women have more smartphones and shopping apps (80%) than men (71%). Millennials own even more smartphones (83%) and have more retail shopping apps than Gen X’ers (77%) who, in turn have more smartphones and retail apps than...Read more

How Innovation Labs Are Changing the Face of Retail

Posted: Aug 13, 2015

Retailers can have pre-conceived notions about what will sell and what won’t. For many years, Abercrombie thought it had the secret formula, and it did…until its young target market no longer bought what Abercrombie was selling.Knowing what the customer wants is the big challenge. The technology developed in the last several years is now being...Read more

In-Store Tracking Comes Under Scrutiny

Posted: Aug 11, 2015

Now that in-store tracking has had a couple of years to permeate the culture, what do shoppers think of this future-is-now surveillance in stores?During the first quarter of 2014, 1,042 consumers were surveyed by OpinionLab. About 77% of respondents found in-store tracking unacceptable, and 81% said they didn’t trust retailers to keep data private and secure. But, most indicated they had...Read more

Thwarting the Shoplifting Epidemic

Posted: Aug 06, 2015

As much as retailers have done to deter theft, shoplifting is a growing problem and a growing part of most retailers’ yearly budgets, which continues to deplete their resources.The National Retail Federation/University of Florida National Retail Survey Security Survey revealed that inventory shrink averaged 1.38% of retail sales, or $44 billion in 2014.Shoplifting accounted for the largest part of...Read more

Macy’s Reinvents Itself

Posted: Aug 04, 2015

While profits and stock prices have been on the rise for the most part, legendary retailer Macy’s has seen its traffic and sales dwindle.Across the American retail landscape, department stores have been struggling to hold onto shoppers. Department stores’ share of total U.S. general merchandise have dropped more than 50% over the last 20 years.Online and...Read more

Retailers’ Demographic Dilemma

Posted: Jul 30, 2015

SDL is a leader in global customer experience. They provide in-context customer experiences that drive demand and loyalty. Recently, SDL released an ebook that provides useful insight in determining why certain demographics make purchases the way they do.While Millennials spend $600 billion a year just in the U.S., Baby Boomers outspend other generations on consumer goods and services by $400...Read more

Will the EMV Card Be Worth It?

Posted: Jul 28, 2015

EMV stands for “Europay, MasterCard and Visa,” a global standard for credit and debit cards that contain an embedded microprocessor released a survey in February indicating that at that point, only three in 10 American credit-card-holders had a chip-card. Senior industry analyst Matt Schulz said he didn’t believe card-issuers would meet their own deadline...Read more

Shopping Behavior Trends Bode Well for Bricks and Mortar

Posted: Jul 23, 2015

Between the findings of eMarketer research and a TimeTrade survey, consumer spending habits show a continued upward trend in brick and mortar spending. eMarketer’s research reveals that disposable income spent by consumers in the U.S. for brick and mortar retail stores will be $5 trillion by 2020.While online retailing is expected to double, the relative spending in physical...Read more

Back-to-School Shopping is Now

Posted: Jul 22, 2015

As the holiday shopping season is gaining more traction before Halloween, so the back-to-school marketing frenzy has already begun. In fact, this year, some programs rolled out back-to-school messaging to affiliates as early as May.Industry watchers are urging retailers to get their marketing plans in place, if they haven’t already, since back-to-school is the second largest retail...Read more

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