• Q1: I am having problems logging into my account. Why?
• Q2: Cookies What are "cookies" and how do I enable them?
• Q2a: I'm using Internet Explorer, how do I enable cookies?
• Q2b: I'm using Netscape, how do I enable/remove cookies?
• Q2c: I'm using AOL/ WMConnect, how do I enable/remove cookies?

• Q3: When I try to log in to the site, I get a message to check my username and password and try again!
• Q4: When I try to log in from the home page, or when I try to edit my information, I get a message saying that the page cannot be displayed.
• Q5: When I try to log-in, I am told that my account has been denied / terminated.

• Q6: How does the Application process work?
• Q7: I've filled out an application online, and I'm getting e-mails that there is work available in my area, but when I try to apply for the jobs by e-mail or online, I am unable to do so.
• Q8: I've filled out an application online, but I'm not getting any job offers!
• Q9: I've sent in my paperwork and I have been told that my files are complete, but my "New Jobs to View" screen is still showing "No jobs available with this status."
• Q10: I have been contacted about a job that I qualify for. How do I find out more?
• Q11: How do I confirm a job assignment?
• Q12: My scheduler told me that the job has been filled. How do I apply to be a backup worker for the job?

• Q13: I need to Decline a job that I've been Assigned to, but HAVE NOT YET CONFIRMED. What do I need to do?
• Q14: I need to Cancel a job that I have been Assigned to, and HAVE CONFIRMED. What do I do?
• Q15: What happens when a job that I have been assigned to is Cancelled by the customer or SASR?
• Q16: What is Cancellation pay, and how can I make sure I get it?

• Q17: How do I fill out my Weekly Timesheet?
• Q18: How do I fill out time sheets online?
• Q19: I don't have or can't read the last name/phone number of the team lead; and the time sheet won't submit without them. What do I do?
• Q20: I worked a set that lasted longer than originally scheduled, and I had to come back the next day, but there's only ONE timesheet online. What do I do?
• Q21: How will I know if you've gotten my Timesheets and/or what my Payroll will be?
• Q22: I faxed in my timesheet on time, but the website says that you haven't received my fax.
• Q23: I got an e-mail today that you haven't received my timesheets, but I already faxed them in. What should I do?

• Q24: Who is my Employee Relations Specialist?
• Q25: I have a problem / question that can't wait for regular business hours!
• Q26: How do I know who my Scheduler is?

Internet Explorer 6.0 users
Internet Explorer version 6.0 has several options available for handling cookies. This new version is privacy driven, and thus you may encounter some conflicts when trying to use cookies with this version's default Security and Privacy settings. To make sure you have cookies enabled, double check your browser settings:

1. In the menu bar at the of your browser click on Tools , then on Internet Options
2. Click on the Security tab
3. Set the security level to 'Medium' to allow cookies
4. Then click on the Privacy tab
5. Set the privacy level to 'Accept All Cookies' (drag the button right to the bottom)
6. Next, while still on the Privacy tab click on the Advanced button
7. Then click the box that indicates 'Override automatic cookie handling'
8. Make sure the following boxes are checked: Accept First-party Cookies , Prompt Third-party Cookies and Always allow session cookies
9. Click on the the General tab
10. Click on 'Delete Cookies' then 'Delete Files'
11. Click on 'Settings' and select the 'Every visit to the page' option
12. Click on OK to exit

Internet Explorer 5.x users

1. Click the Tools menu and then click Internet Options. Then choose Security.
2. In the Internet Options dialog, choose the Internet as your content zone (click the globe).
3. Click the Custom Level button.
4. Scroll down the list until you see the Cookies section. Go to the item that is titled
   'Allow cookies that are stored on your computer' and click the Enable option.
5. Then click the OK button
6. Click on the General tab
7. Click on 'Delete Files'
8. Click on 'Settings' and select the 'Every visit to the page' option
9. Click on OK to exit

Internet Explorer 4.x users

1. Click the View menu and choose Internet Options
2. In the Internet Options dialog, click the Advanced tab .
3. Scroll down the list until you see the Security section. A few lines below that will be the Cookies subsection . Click to turn on the Always accept cookies option.
4. Then click the OK button.

Netscape 6.0 users
Netscape has made handling cookies in new versions simple and informative. You can easily allow cookies for an individual Web site, view the details of the cookies that are placed on your computer, or remove cookies individually or all together.

1. Click Tasks in the menu bar, then Privacy and Security
2. Select Cookie Manager , then Allow cookies from this.

To see the details of cookies placed on your computer or to remove stored cookies from your computer follow steps 1-3 above, then click on View Stored Cookies. You can select the desired cookie to obtain information about it. To remove it, click the Remove Cookie button or you can Remove All Cookies by using the adjacent button. It's that easy.

1. Click the Edit menu and choose Preferences .
2. In the Preferences dialog, click on Advanced in the Category tree on the left.
3. Click to turn on the Accept all cookies option
4. Then click the OK button.
   

Please note that AOL browsers operating version 7.0 and higher, as well as all versions of WMConnect often have difficulty viewing our site. If you follow the instructions below and still experience login difficulties, this is due to the Load-Balancing Proxy Servers used by AOL. There is nothing we can do to about this problem. To view our site properly, we suggest using an alternate web browser. If you have dial-up through AOL or WMCONNECT, you may connect to the web through that, then open another browser (Internet Explorer, Mozilla Firefox, etc.) on TOP of AOL and use that to view our site.

AOL 7.0 Users (Windows)

1. Open AOL
2. Click on the SETTINGS tab at the top of the browser, then click on Preferences on the menu that opens up
3. On the Preferences window that opens click on INTERNET PROPERTIES (WWW)
4. On the INTERNET OPTIONS menu click on the third tab at the top named PRIVACY
5. On the PRIVACY window please click on the Edit tab towards the bottom of the window
6. Type in the URL sasrlink.com in the field labeled "Address of Web Site"
7. Click on "Allow"
8. Click on "OK" on the bottom of all the windows on your screen
9. Login to account access

1. Click on MY AOL.
2. Click SETTINGS on the main toolbar.
3. Click PREFERENCES.
4. Click on Internet Properties (WWW).
5. Click on the SECURITY tab.
6. Click on the INTERNET ZONE, then click on the Custom button on the bottom of the window. The Security Settings window will appear.
7. Scroll down until you see Cookies.
8. Click Enable for the Allow per-session cookies option.
9. Click OK to exit.

1. Click on MY AOL on the main toolbar.
2. Click PREFERENCES.
3. Click on WWW.
4. Click on the SECURITY tab.
5. Click on the INTERNET ZONE, then click on the Custom button on the bottom of the window. The Security Settings window will appear.
6. Scroll down until you see Cookies.
7. Click Enable for the Allow per-session cookies option.
8. Click OK to exit.

A: Make sure that you are using your total e-mail address, (not just the portion before the @ sign) as your login. If you are typing everything in correctly, please contact your ERS (Employee Relations Specialist) for assistance.

First try pressing the refresh button on your browser. If refreshing your browser doesn't work, then it is likely that your online security settings are preventing you from accessing that portion of our site. Review the security setting information for your browser above, add our website to your list of trusted sites and then try again. If that doesn't work, you should contact your Internet Service Provider, Firewall manufacturer or Operating System's help center for advice on accessing our site, or download the Mozilla Firefox browser (See question Q1)

Our application process is divided into 2 portions, 1) The Online Profile, and 2) The 3-step Process that is enabled after you have been assigned to your first job.  Filling out the profile completely and correctly (see the answer to Q8 below for details) will allow us to match your skills and abilities with a job in your area -

3-STEP APPLICATION:

Once you have applied for a job (see Q12 below for details), the scheduler/ account manager for that job will review your skills and abilities to make sure that you are qualified for the position! If so, they will enable an additional 4 steps in the application process for you to complete. These 4 steps include:  filling out an applicant Questionnaire, downloading and printing all New Hire Paperwork, accepting the SASR Employee Acknowledgement form, and most importantly, Scheduling an interview time with one of our Human Resource Specialists! (See below)

You will receive an e-mail or phone call to let you know that the new steps have been enabled. When you log in to our website, you will also see a message at the top of your screen that says, "You Have Not Completed the 3 Step Process! Please complete the 3 step process and schedule a convenient time we can contact you for an interview."

Please click "3 step process" and it will take you to the remainder of your file that needs to be updated!

When you schedule an interview in Step 3, please remember that our office is in North Carolina, and that our schedule is based on EASTERN TIME. Please factor any time difference into your schedule when requesting a telephone interview.
 Please note that at this time, we do not schedule interviews on Saturdays, Sundays, and Mondays. If you are only available in the evenings or weekends, let your scheduler know, and they will make sure someone is available on that date/time

We will contact you for a telephone interview on your requested date and time and get you ready to start working with us! You should plan for at least 30+ minutes for your telephone interview, and make sure that you have printed out and reviewed ALL new hire paperwork so that we may go through it with you and answer any questions you may have during your phone interview.

After completing the 3-step process, the phone interview, and the new employee orientation, you will be ready to be assigned to future jobs in your area!

Again, Security Settings could be interfering with your ability to view and apply for jobs online. Review the security setting information for your browser above, add our website to your list of trusted sites and then try again. If that doesn't work, contact your ERS (Employee Relations Specialist) for assistance.

This could be caused by several different issues! There may not be any jobs running in your area, your skills and abilities may not be listed correctly, or the job may beyond your skills. Here's how to narrow it down:

1. To see if there are any jobs running in your area, go to our website, www.sasrlink.com, and in the bottom right corner, run a job search for ANY job type in your state.
2. If there ARE jobs running, but you haven't been notified about them by e-mail, log into our website and click "Edit Your Information" Pay special attention to the following sections~
   1. Work Experience
      1. Take special care to examine your choices, particularly the degrees of difficulty on sets and resets (Light, Typical, Difficult, Heavy.) Remember that if "Difficult" is selected, "Typical" and "Light" should also be selected. "Heavy" resets are a separate category because they don't necessarily require power tools, etc.
      2. Make sure that you have selected the right level of experience! If you can read plan-o-grams, do light resets, and lift 40 lbs, you can do a typical reset
      3. If you can do New Store setups, you can do Resets, and Vice Versa.
   2. Skills and Abilities
      1. Make sure that you have some lift capacity checked, (20, 40,or 70) and that any lower weights are also checked (See aii above for details)
      2. EVERYONE has the ability to use the IVR, and should be able to handle Basic Math and reading.
      3. Make sure that if you can read POG's, (Plan-O-Grams) that box is checked!
   3. Metro Areas to work in
      1. Make sure you have Metro areas selected that are within 90 miles of your house. Our searches generally see reps that are within 50 miles of a job, so make sure that your selections are broad, but not too broad!
3. If all of your skills and abilities are properly selected, it may be that the jobs that are listed are simply outside of your ability (lift capacity, skill level, etc.) You should NEVER try to overstate your abilities in order to get work. If you are placed on a job that is too difficult for you because of it, and our customer tells us that you were unable to fulfill the requirements on a job site, it will negatively affect your standing with us.
4. If you're not sure about whether or not a job is outside your abilities, contact your ERS (Employee Relations Specialist) for assistance!

The status is referring to the jobs, not to your status as an employee. New Jobs to view will only appear after you have been sent an e-mail telling you that you qualify for a job. (See Q10 for more information on this.) Once you receive that e-mail, you may visit the New Jobs section to view the details of that job.

When you receive an email from your staffing scheduler about posted jobs, you may view the details of that job by logging in to our website at http://www.sasrlink.com. (Contact your ERS if you need help!)

1. Once you log in you will see a table titled, "Job Status." If you have been contacted about a job, you will see a number next to "New Jobs to View".
2. Click "New Jobs to View." This will take you to a new page that lists all the jobs that you have been contacted for.
3. Click the "View Jobs" button to the side of each job number to view the details of that job. At this point you will be able to apply for, or decline, the job
   1. To apply for the job, you must select the day/s you are willing to work by clicking the check box next to EACH day that you are available. Check the box to agree to all the terms of the Acknowledgement of Associates then click the, "Apply for Job" button. This will notify you scheduler that you wish to work this assignment. The job will then move from "Jobs to View, to "Jobs Applied For."
   2. To decline a job, click the "Decline Job," button at the bottom of the page. You will no longer receive any emails about this job and the job will be transferred from "Jobs to View, to "Miscellaneous Jobs."

If your scheduler assigns you the job, go to Question 11 for instructions. If your scheduler does not assign you the job, you can apply to be backup in case there is an opening on the set. (See Q12).

When your Scheduler e-mails you that you have been assigned to a job, go to our website at http://www.sasstaffing.com and log in.

1. Once you log in you will see a table titled, "Job Status." If you have been contacted about a job, you will see a number next to "Confirm Jobs."
2. Click on "Confirm Jobs." This will take you to a new page listing all jobs that you have been assigned to, and that you need to confirm your assignment to.

Before confirming any job, review the job details (Click the "View Job button) for each one to ensure that the Hourly rate AND Travel Pay are correct. If they are not, you MUST contact your scheduler to get the amounts fixed BEFORE confirming your job. Once you have confirmed a job, your pay rate and travel pay will be locked in.

1. Once you are satisfied that the Hourly rate and Travel pay are correct, Click the "Confirm," button next to each job to accept that job assignment. The job will be transferred from "Jobs to Confirm, to "Assigned Jobs."

If the job you applied for was not assigned to you, but you wish to be considered as a Backup Worker in the event of an opening, go to our website, www.sasrlink.com, and log in.

1. Once you log in, click "View Your Jobs."
2. You will see a table titled, "Job Status." If you have not been assigned a job you will see a number next to "Already Filled.
3. Click on "Already Filled." This will take you to a new page listing all jobs that have already been filled by other employees. At this time, you may list yourself as backup for the job by clicking on the "Backup," button next to the job you are interested in.
   1. Select the day/s you are willing to work, then Check the box to agree to all the terms of the Acknowledgement of Associates then click the, "Apply for Job" button.
4. Don't forget to put in a phone number where we could get an immediate response if you are needed for backup. If we need backup on a job, we will assign the job on a first come, first served, basis. The sooner you apply as a Backup, the better your chances of being assigned if a spot opens up on the team.

It is EXTREMELY IMPORTANT that you let your scheduler know that you will be unavailable for a job as soon as you know that you have a conflict. You must give us at least 24 hours notice whenever possible, so that we can find a replacement for you on the set. While we will try to work with you in an emergency, cancellations made later than 24 hours of the job can negatively impact your Employment status with us.  

1. E-mail AND Call your scheduler to let them know that you need to cancel your job. Leave a voice mail if you do not reach your scheduler by phone.
2. If you do not contact your scheduler, you run the risk of being reported as a No-Call, No-Show, even if you have left a message with someone else on our staff (your ERS, etc.)
3. If you are ever unable to call in a cancellation before the set, you MUST call, (or have someone call) your scheduler as soon as possible with an explanation of why you missed work. You will still be reported as a No-Show, but extenuating circumstances will be considered.
4. If you No-Call, No-Show on your first job with us as a new hire, you will be subject to termination. Otherwise, 2 No-Call, No-Show reports can also result in termination.

As soon as we know that a job is NOT going to run as scheduled, we will notify you by e-mail and by phone if the cancellation is within short notice. To avoid traveling to a set that has been cancelled, check your messages before leaving for work each day that you have a job scheduled with us.

1. If you receive an e-mail or phone call that your scheduled job has been cancelled, check your jobs screen to see if there is anything else running that you would like to apply for. If there is, please apply right away, then let your scheduler know that you would like to work that particular job.
2. If you do not receive an e-mail or phone call from us, and you only find out that the job is cancelled once you arrive on site, you will be eligible for cancellation pay.

Cancellation pay is a 4-hour compensation pay for traveling to, and showing up for a job that ends up being cancelled. You are only eligible for Cancellation pay if we have NOT contacted you within enough time to prevent you from going to work that day. To ensure that we can issue you cancellation pay for a job that does not run, you MUST follow the instructions below.

1. ALWAYS call in to the check-in number. (888-312-6695) as soon as you arrive to the store.
2. Fill out a line on your weekly timesheet for the job as though you worked. Fill in all the job information (Date, Store #, Job #, etc.) and also fill in your correct start and finish time. (If you arrive at 8:00 and leave at 8:30, that is what you would put in for your start and finish times.) Under Straight time, put down 4 hours.
3. Get your hours approved so that we can show that you were in the store and eligible for cancellation pay!

Cancellations fall into 2 categories. Either, a) The team lead is there, or b) the team lead is NOT there.  How you get your hours approved will depend on what category your set is in.

1. If the Team Lead is at the store, he or she will need to sign your timesheet as usual, and will generally make a comment on the sheet telling us why the set was cancelled. Once they have done so, you are free to leave the store. Please remember to contact your scheduler as soon as possible to let them know that the job was cancelled.
2. If you arrive at your assigned store, check in on the call-in line, and then cannot locate your team lead, it is absolutely essential that you DO NOT work. We ask that you wait 30 minutes past the scheduled start time of a set before you take any action. (Flat tires and traffic jams can happen to anyone!)  
   1. Once the team lead is more than 30 minutes late, call your scheduler and let them know that your team lead is missing from the set. If you have to leave your scheduler a voice mail, make sure you leave your Name, Employee ID #, What set you are calling from, and most importantly, a number where you can be reached.
   2. After leaving a voice mail, you should wait until we call you back, or until you have been in the store for two hours. At that point you should get your hours approved by a member of the store personnel (a Manager, asst. manager, etc.) Once they have signed your timesheet, leave another message for your scheduler to let them know you have your timesheet signed, and that you are headed home. 

You can treat a cancelled day like any other day of work. If you have more jobs to work for the same customer later in the week, you can continue using the same timesheet. (see Q17 for details)

Every day that you work, you will need to bring your Weekly Timesheet with you to the set. Make sure that you fill out a line on your timesheet COMPLETELY from left to right at the end of EACH DAY.

1. Remember to round your time to the closest quarter-hour, and to subtract your lunch time from your total hours to calculate your "Straight Time."
2. You must have the on-site project supervisor sign off on the day's hours after each day of work.
3. The hours you submit must exactly match the hours that the client is turning in to their corporate office. If hours are submitted incorrectly, it will hold up payments until we can verify the correct amount with the client.
4. You must fax these sheets to the payroll number assigned to your last-name (A-C, D-I, etc) each Saturday or when your work is completed for the week. If your sheet is not completely filled out and received at the end of each workweek it can delay your pay. You must always keep a copy of this sheet for my records.

We print out all the time sheets we receive throughout the week on the following Monday and manually enter them into the system. If you are checking the system over the weekend or early on Monday, your time sheets might not have been entered into the system yet. Please call or e-mail your ERS, (Employee Relations Specialist) if you are concerned, and they will check to make sure the time sheet was received in payroll.

There are many reasons why we might show you're missing something.

1. First, check online under your Payroll – If any time sheets show that they are missing, you need to make sure they have been filled out online, AND Faxed in.
1. If there is a day on your payroll that you did not work for ANY reason, reply to the email that you didn't work that day, and fill out the time sheet with 0 hours and "NONE" as the team lead name and phone number
2. If you worked all of the days shown, but we don't show that the time sheets for those days were faxed in and/or filled out online, your payroll will be delayed unless you can correct the situation.
2. If you faxed in your sheets, but the site says they're still missing, it's possible that your fax did not come through correctly, or that there was an error on the time sheet.
   1. First check your time sheets to make sure that your Name and Employee Number are on the sheet. If everything looks correct, simply re-fax your time sheet to payroll by the deadline given in the e-mail, or Contact your ERS for Assistance!

If your Last Name begins with A-K your ERS is Tracey Gardner. She can be reached by phone at 866-867-5571 ext 227, or by e-mail at tgardner@sasrlink.com
If your Last Name begins with L-Z, your ERS is Ellie Feddersen. She can be reached by phone at 866-867-5571 ext 229, or by e-mail at efeddersen@sasrlink.com
The Employee Relations Specialists work in the Main office and are available to you from 8:30-5:30 EST on Monday-Friday