I am very pleased to introduce you to Heather MCCool, who is a Client Relations Manager with Set and Service Resources.

Set and Service Resources (SASR) provides staffing services focused on the Retail Service Industry. SASR offers temporary help and recruiting services to help retailers execute merchandising, new store, remodel and demonstration initiatives.

Let's get started!

Heather, when did you join the SASR team?
I was here on the first day in July 2003.

Why did you choose a career with Set and Service Resources?
I had worked for the owner (Erik Hanvey) previously- marketing GE products to Lowes. From there, I was introduced to retail merchandising. I love working for Erik and would work for any company he might start. This January, I will have worked for him for 10 years. SASR is also a Christian, family centered company and that is very hard to find.

How would you describe your typical day?
Crazy hours!!! I have projects going on from 6 in the morning to midnight. I spend a lot of time setting up projects and coordinating the execution of projects. Every day is different which I really like. The largest portion of my job is customer interaction which is my favorite part of my job. I am also the answer lady- and I get a LOT of questions from customers, reps and internal personnel

What do you enjoy most about your position with Set and Service Resources?
Customer interaction, the team we have put together, when our projects put people to work. I also really like working at home it affords me a lot more flexibility to manage projects and a family. Each SASR employee has a comprehensive profile that includes employment history, project history and ratings.

Why does Set and Service Resources rate their employees?
Most importantly, so the schedulers can have a quick but comprehensive view of reps before they place them in projects. Also so our Open Access clients can better view our reps and who they would like to use. It is also a way to make sure that reps that are top performers get as much work as possible.

What do you do when you're not working at Set and Service Resources?
I have an 8yr old and 5yr old- so work and kid stuff is about all I have time for! We also have most of our extended family here in town so we spend a lot of time with them. I am always up for an adventure and try to have as many as possible!

Anything else you would like to add?
I am so happy with the growth we have seen this year. We could not and will not have any growth without great reps and the wonderful people working for SASR. It is a crazy business and it takes a very special group to excel. I take my responsibilities very seriously but not myself- so I am always here for a good laugh if you need one!