SaSR Blog

With a Service-Oriented Economy, Retailers are Serious about Fostering Passionate Employees

An estimated two-thirds of the U.S. gross domestic product comes from retail consumption and nearly 14.4 million people are employed in the retail industry. Due to the current economic climate and partial lack of growth in some retail areas, competition among retailer employers and candidates has gotten fierce, and job seekers must be prepared to take the lead in order to stand out. 

Current retail staffing trends suggest that retail employers are tired of high turn-over and are willing to invest the time, energy and money into finding and securing quality employees who show a vested interest in the industry and are serious about a career in retail.

While some retail positions do not require a college degree, as business gets more competitive, retailers are beginning to seek out higher- educated and career-minded employees who desire long term employment in the retail industry. Working in retail doesn’t begin and end at the sale counter; there are hundreds of high paying positions in retail including Trend Management, Forecasting, Human Resources, Store Management, Marketing, and Retail Buying. While these positions are more likely to demand a college degree and experience, retailers are willing to foster employees who posses qualities they desire and show a sincere interest in the industry.

As the United States has evolved over the last several years into a more service-oriented economy, retailers have changed their hiring approach and have begun to seek out individuals whom they can mold into management material from early on, seeking out college students and offering tuition reimbursement and management training programs in order to entice these individuals.   Retailers are looking to hire individuals with excellent communication and customer service skills, creativity, drive, leadership capabilities and decisiveness.  Time management and a willingness to take ownership (meaning employees are able to ‘own’ the situation they are in) are extremely important to retail employers as they do not desire ‘bare minimum employees’.

Companies who have begun to seek out candidates and offer management training and tuition reimbursement include Target, Macy’s, Kohl’s and Walgreens. Some of the less appealing companies (offering poor benefits and a negative work/life balance for employees) include Autozone, K-Mart, Radioshack, and Bed Bath and Beyond.

With 2012 store openings including Wal-Mart, Target, David’s Bridal, Big Lots, and several dollar store/discount chains, employers are approaching 2012 with a new outlook on customer service. This new outlook not only reinforces the need for a greater standard of customer service, but it also includes stricter hiring standards among employees in order to stay competitive in the market. 

Despite the Recession, Luxury Retailers and Department Stores Continue to add Jobs

The retail industry ranks #24 out of 50 in regard to the largest gap in supply and demand across all industries in the United States. This statistic is surprising as the rise of Internet shopping would lead many to believe that the retail industry would be suffering, but many companies are bucking economic trends, experiencing a boom in sales and hiring staff.

With retailers facing competition from online sources, many companies have begun to harness the power that the internet provides, creating viral campaigns to create buzz and stir interest among consumers. But while some retailers are seeing an increase in sales, and thus, an increase in their need for workers, some simply are treading water and are unable to recover.

With music, movies and e-books easily accessible on the internet, retailers such as F.Y.E. (For Your Entertainment), Borders and Blockbuster are seeing rapid declines in sales, leading to bankruptcy, layoffs and the closing of some locations. These types of retailers face fierce competition from online retailers and despite attempts to revamp their images, it is unlikely that they will recover or add any new jobs in 2012.

Although the unemployment rate is still high and job growth remains stagnant in the United States, luxury retailers are seeing a spike in sales as the ‘high-end customer’ is spending again. From Burberry to Saks Fifth Avenue, luxury retailers are hiring and the growth of these types of retailers is expected to continue. Department store retailers such as Macy’s Kohls, and J.C. Penney are heavily recruiting and with aggressive social media campaigns and advertisements, these retailers are not only hiring for in-store sales associates, but in administrative, marketing and online positions as well.

With an increasing shift from quantity to quality over the last few years, industry employment in the retail sector is growing in higher-skilled positions as retailers are looking to become more efficient. Roles in merchandising, technical, logistical and managerial positions are changing with advances in technology and retailers who are able to adapt to these changes will most likely stay in business and continue to create jobs.

 

Set and Service Resources just released a new version of our website on 8/19/2011. The new version allows workers to add comments to their applications when they apply for temporary retail job orders. A lot of times, workers are willing to travel or want to work with select team members. The previous version of the software would not allow them to enter any comments about these plans. Now, when they apply to work, they enter the comments and the schedulers can see what they wrote before making any assisgnments. 

The new comments box now shows up on the "Apply for Job" page below the calendar. Please be sure to add any relevant information such as

  • Merchandising Team members you want to work with
  • Your travel plans and location if you are applying for a job that is far from your home
  • How much you would be willing to take for travel it you are more than 100 miles away
  • Your previous experience doing this type of work

Set and Service Resources seeks to serve its employees and their work needs. See what some of our associates are saying:

"SASR is a very good outfit to work with. SASR pays W-2 and always on time. Wages are very good and the staff are pleasant to communicate with. You never know what job might pop up next. Everybody I worked with wanted to hire me - SASR can assist with that aspect also."

"You have no idea how much I enjoy working with you guys and all the super people I get to meet along the way! Set and Service ROCKS!!"

"Wonderful company to work for!!"

"Thank you Set and Service Resources. I sincerely appreciate the time SASR has spent with me as part of team membership. Their advice is very helpful and gave me a new perspective on available opportunities. I've been with the company for years and plan to have a long future with them. Again, thank you so much for your help. I greatly appreciate being a part of SASR."

"Have worked for the company for a few years. They pay well and on time. Good part time job."

"This is one of the best companies I have worked for. The website is easy to navigate, the staff are helpful and prompt, the pay is fair (more than fair, actually) and they pay right on time. Great company for someone wanting part time, flexible, work with a variety of options for types and locations of work."

"If you're looking for supplemental income from a reliable source, check out Set and Service Resources. These are well paying jobs, mostly short-term and easy to work around your schedule! Fun work and fast money!"

"Set and Service Resources is the right place to work with . Great people who run the service , honest and great workers to satisfy the client."

"Great company to work for. Team leads I have worked with have been outstanding. I'd recommend this company to everyone!"

"I absolutely love all of the opportunities that have come through this company! This is the first of its kind that I registered with and I am happy to be a part of it! Keep the work coming!"

"The Concept of this company and the flexible schedule is great! I see why you continue to grow!"

"Finding a good company to work for is hard, but SASR is one of the BEST!!"

"I love these people! Our family has been working for them for a while and we think they are wonderful, more like family to us."

I am very pleased to introduce you to Darlene Brandon, who is a Staffing Manager with Set and Service Resources, Inc. 

Set and Service Resources, LLC provides staffing services focused on the Retail Service Industry. It offers temporary help and recruiting services to help retailers execute merchandising, new store, remodel and demonstration initiatives.

 Let's get started!

Darlene, how did you start your career at Set and Service Resources (SASR) and how long have you worked here?

After working in the Call Center Industry as an Account Manager for 7 years, I wanted to try something new. I found out about Set an Service Resources from a friend, who put me down on her resume as a reference. I was called and the rest is history. I was offered a position with the company and I am still here 5 years later.

How would you describe your typical day?

Busy, busy, busy. As a staffing manager I have the pleasure to interview and hire all new reps coming on board. We interview and hire 100+reps each week, so I am on the phones most days just making sure we have everyone ready to go to work.

What do you enjoy most about your position with SASR?

I take pleasure in knowing I play a part in putting hundreds of people to work each week. We have a lot of nice, friendly, associates working for this company and SASR would be no where without them. Thank you for your hard work and dedication to SASR!!!

SASR Core Values are Service, Respect, Passion, Integrity...how is that played out in your day to day role at SASR?

I treat people the way I want to be treated. I think if the people add these Core Values to their everyday lives, the world would definitely be a better place.

What do you do when you're not working at SASR?

I spend my free time with my family. I am big on spending quality time with my family. I also like pampering myself, manicure, pedicure etc.…

Anything else you would like to add?

I would like to thank Erik Hanvey for allowing me to be on this wonderful journey with him and the company. We are doing big things and I am very happy to be a part of it. GO SASR!!!!

Thanks Darlene for taking time out of your busy schedule to talk with us.

Set and Service Resources is giving away an IPAD or a $500 American Express Gift certificate!!!! Enter before Valentine's Day.

To enter for a chance to win, simply visit our Facebook page at http://www.facebook.com/sasrlink and click the "Like" button.  Everyone who “Likes” Set and Service before February 14 will be included in the random selection.  We will post on the winner's Facebook wall and they will have 24 hours to respond.  If the winner doesn’t respond within the 24 hours, another winner will be chosen from the pool of entries. 

Thanks for entering and thanks for “Liking” Set and Service Resources!!!!

I am very pleased to introduce you to Debbie Bradway, who is the Director of Internal Operations with Set and Service Resources, Inc. Set and Service Resources, LLC provides staffing services focused on the Retail Service Industry. It offers temporary help and recruiting services to help retailers execute merchandising, new store, remodel and demonstration initiatives.

Let's get started!

Debbie, how did you start your career at Set and Service Resources (SASR) and how long have you worked here?

I worked in the banking industry for 10 years and truly enjoyed working with people and the service side of the industry but wanted to try something new.  I have worked here for 4 years this year and have loved every minute of my time here.

 

What are your duties as the SASR Director of Internal Operations?

I oversee the general operations of the business which includes the processing of payrolls for SASR employees, HR processes and procedures including the successful on boarding of all employees into the SASR system and much more on a daily basis. 

 

How would you describe your typical day?

 As my children would say it is “Go Time” from the second I wake up to the time I go to sleep at night.  I start everyday reviewing emails, verifying everyone has the tools they need to start and have a successful day.  I am on the phone with employees, clients, vendors and state agencies everyday at some point in the day. 

 

What do you enjoy most about your position with SASR?

 We truly follow our mission statement at SASR which means a great deal to me.  Everyone at SASR maintains a high level of “Service, Integrity, Respect and Passion” towards our employees, clients and vendors.

 

What do you do when you're not working at SASR?

 I am very busy at work as well as outside of work.  I am always carting the kids around town to basketball practice/ games, play dates with friends and of course we spend a lot of time with family which includes my yellow lab “Pearl”.

 

Anything else you would like to add?

I am truly blessed to have the opportunity to work for an organization that values its employees.  I have never had to look at the clock during the day and if so it was because I needed just a few more hours.  I have not had one day where I have woken up in the morning and not wanted to come to work.  Now that is AMAZING in my eyes!

 

Thanks Debbie for taking time out of your busy schedule to talk with us!

Best Tips for Performing a Reset:

These ideas were added from some of the best retail merchandisers in the field. Join the Discussion at http://on.fb.me/fugZbK

- Use a magnetic clip to hold a POG on the shelf. It can easily be moved and won't tear the POG like tape sometimes can.

- When there is a facing with no product available, use a similiar sized product and place backwards in the space. That way the spacing is pretty close to what it should be and there won't be too little or too much space at the end of the shelf. At the end of the set, the missing product spaces can easily seen by the backwards facing products. And it is easy to place the labels for the missing new product.

- When you do remove product from its old home, always keep the shelf label with the product. It helps to find it later when you are looking for that one item.

- On shelving that has bent or misaligned shelf brackets causing the shelf to hang lower than it should, use a penny on the back wall where the bracket goes into the upright bar on the shelving unit. There is enough weight to hold the penny in place and the shelf lines up nicely with its neighboring shelf.

- In reset work, it is neither best to be the hare or the turtle. Yes, you need to work fast, but not so fast that you make costly time mistakes that take a lot of time to go back and fix. The best pace is a steady and methodical pace that helps you stay accurate in the work that you do.

- If working with carded product and the peghole tears, try using the stores staple gun to salvage the peghole. The staple will hold up to the weight of the product much better than placing tape over the hole.

- When doing a lot of pegboard resets such as cosmetics, some merchandisers purchase a piece of pegboard to use just for these types of sets. When removing a peg during a reset, they place the pegs with product on the pegboard to keep things orderly and easy to return to the new plannogram/modular location.

- Also, when setting shelves bring a level to make sure the A frames are the same heighth. This works great on resets that have wavy shelf lines. You will have to take the front kick panel off and adjust the feet up or down. It will amaze you after doing this. It is harder than setting shelves during a new store set, but will make a reset look better.

I am very pleased to introduce you to Debbie Ludwig, who is a Staffing Manager with Set and Service Resources, Inc.   

Set and Service Resources (SASR) is the leading provider of temporary labor for merchandising, new store openings, resets, remodels, fixture installs and demonstrations. SASR has a nation pool of experienced, ranked and rated workers exclusively focused on retail. They also offer recruiting, payroll services and staffing software, HireFlex, designed for the retail service industry. 

Thanks Debbie for taking time out of your busy schedule to talk with us.  

Let's get started!

Debbie, how did you start your career at Set and Service Resources (SASR) and how long have you worked here?
As with Heather McCool, I worked for our CEO as a merchandiser for GE Lighting in Lowes before coming to SASR.  SASR called me and asked if I would like to do scheduling for them.   I jumped at the chance just to be able to work for Erik again.    Between the two times that I have worked for Erik it is a total of 9 plus years.  I have been with SASR for 6-1/2 years now.  Over the years I have worn a lot of hats:  Scheduler, Regional Manager, Account Manager, Staffing Manager, etc.

How would you describe your typical day?
Hectic!  There are days when I have resets going on, that I have  to start  at 7:00am or before and sometimes go until 10:00 or 11:00pm at night .  Luckily these aren’t as numerous now.  I deal with a lot of personal issues with my Key Techs as they are day-to-day people.

What do you enjoy most about your position with SASR?
Our representatives out in the field.  If it wasn’t for their hard work, there would be no SASR.  I have really enjoyed meeting people from almost all of the 50 states.  I appreciate it that SASR is a Christian company who truly cares about the people who work for them.

When interviewing potential employees, what type of skills and work experience do you look for? 
For the resets or new store setups that I manage, I look for good reset and/or new store setup experience as well as experience in using planograms.  For these type of jobs, people need to know what they are doing when I send them in to work, because they could be assigned to  work by themselves with little to no supervision.  The work is also very fast-paced.

 

Besides temporary project work, does SASR offer on-going weekly work as well?
Oh yes.  One of my Clients offers permanent part-time Key-Tec/Merchandiser work.  We have some Key Techs who have been working for us for over 3 years now.  These folks must have excellent retail and/or retail experience.  It is preferable that they have worked in home improvement  stores , hardware stores, or at the least big box stores before.  It is very helpful if they have customer service experience in stores as the job entails a lot of customer service. 

What do you do when you're not working at SASR?
I do a lot of work for my church- teaching Children’s Church, teaching Children’s Bible Club, and singing.  I love spending time with my family- hiking, boating, camping, playing games, etc.  My favorite hobby is cooking.

 

Anything else you would like to add?
I just want all of my Key Techs to know that I think of them as my extended family and really care about them.  I have the privilege of speaking to most of them at least once a week,  and as I hear of any personal problems that they may have, they know that I will be praying for them.

 

 

 

 

 

 

 

I am very pleased to introduce you to Heather MCCool, who is a Client Relations Manager with Set and Service Resources.

Set and Service Resources (SASR) provides staffing services focused on the Retail Service Industry. SASR offers temporary help and recruiting services to help retailers execute merchandising, new store, remodel and demonstration initiatives.

Let's get started!

Heather, when did you join the SASR team?
I was here on the first day in July 2003.

Why did you choose a career with Set and Service Resources?
I had worked for the owner (Erik Hanvey) previously- marketing GE products to Lowes. From there, I was introduced to retail merchandising. I love working for Erik and would work for any company he might start. This January, I will have worked for him for 10 years. SASR is also a Christian, family centered company and that is very hard to find.

How would you describe your typical day?
Crazy hours!!! I have projects going on from 6 in the morning to midnight. I spend a lot of time setting up projects and coordinating the execution of projects. Every day is different which I really like. The largest portion of my job is customer interaction which is my favorite part of my job. I am also the answer lady- and I get a LOT of questions from customers, reps and internal personnel

What do you enjoy most about your position with Set and Service Resources?
Customer interaction, the team we have put together, when our projects put people to work. I also really like working at home it affords me a lot more flexibility to manage projects and a family. Each SASR employee has a comprehensive profile that includes employment history, project history and ratings.

Why does Set and Service Resources rate their employees?
Most importantly, so the schedulers can have a quick but comprehensive view of reps before they place them in projects. Also so our Open Access clients can better view our reps and who they would like to use. It is also a way to make sure that reps that are top performers get as much work as possible.

What do you do when you're not working at Set and Service Resources?
I have an 8yr old and 5yr old- so work and kid stuff is about all I have time for! We also have most of our extended family here in town so we spend a lot of time with them. I am always up for an adventure and try to have as many as possible!

Anything else you would like to add?
I am so happy with the growth we have seen this year. We could not and will not have any growth without great reps and the wonderful people working for SASR. It is a crazy business and it takes a very special group to excel. I take my responsibilities very seriously but not myself- so I am always here for a good laugh if you need one!

Call 1-866-867-5571 to learn how SASR can save you time and money.

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